![]() The videos were not requested from the banksthe police were not contacted and the report number was provided to Direct Express. Between the way I was treated and also discriminated against due to my mental disability, I am quite dissatisfied with DirectExpress and their services.Īfter waiting this long and to find out that the fraud department did not even investigate has me extremely angry. Columbus isn’t a small town with a couple of roads so it doesn’t even make sense to assume since it was used in Columbus that I was using it. I have dealt with rude customer service reps and now I’m being told that I am a thief because I live in Columbus and the card was used in Columbus. I need this money now as I am on a fixed income but today I was informed that my dispute has been denied. I have been waiting all this time for my money. Upon further review I found that there was $1800 above and beyond the initial transactions. I had a CSR assist me and she only gave me half the transactions. First only half the monies were paid due to my being blocked from the website once my credit card was canceled. N October 21st my debit card was stolen by a man that stopped by my house. We hope this post on Direct Express Dispute Resolution was helpful.įor more about Direct Express Debit Card, click here: Sign Up for Direct Express Debit Card.Īlso, to see how you can get Amazon Prime at a discount, click here: 5 Ways to Get Amazon Prime Discount. Direct Express Dispute Resolution Summary Let us know about your own personal experience calling customer service in our comments section below.ĭid they resolve your issue? If you are not satisfied, contact the US Treasury Department at to file a complaint. We have received a lot of complaints about how slow and frustrating contacting Direct Express Dispute Department can get. Therefore, be ready to provide information including your social security number, date of birth and any other identifiers they may want. When you call customer service, they are going to ask you questions to confirm your identity to make sure you are who you say you are and that you are the actual cardholder. ![]() Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at). ![]() If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint.
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